Disclaimer

cTraderStore Disclaimer

This Disclaimer (hereinafter referred to as the "Statement") is formulated by cTrader Ltd (hereinafter referred to as "cTrader", "we", "us"). It applies to all users (hereinafter referred to as "you", "users") who access, browse and use the cTraderStore website (hereinafter referred to as the "Website") and related services (including but not limited to commodity transactions, account registration, content publishing, etc.). This statement is a supplementary clause to the Website Terms of Use, Privacy Policy and Cookie Policy, and has the same legal effect as the aforesaid clauses. Please read the full content of this statement carefully before using the Website and related services. Your access to and use of the Website and related services shall be deemed that you have fully understood and voluntarily accepted all provisions herein. If you disagree with any content of this statement, please do not use the Website and related services.

  • 1. Service Nature and Disclaimer Premise
  • 1. The Website is an intermediary platform under cTrader for transactions of products such as cBot trading robots, indicator tools and plugins (hereinafter referred to as "Products"). It only provides intermediary services including technical support, information display, payment settlement for transactions between users. We do not directly participate in user transactions, act as a transaction party, nor assume any liability for breach of contract arising from transaction contracts between users.

    2. All services on this Website are provided on an "as-is" basis. We make no express or implied warranties, including without limitation warranties of service availability, stability, safety and accuracy, warranties of product quality, function, performance and applicability, as well as warranties of transaction safety and compliance. You shall make your own judgment and bear all risks independently when using our services, purchasing or selling products.

    3. You confirm that before using the Website and relevant services, you have fully understood the service mode, product features, transaction rules and relevant risks of cTraderStore, and voluntarily bear all possible losses arising from service use and transaction participation, including but not limited to property loss, data loss and rights damage. We shall not be liable for any such losses.

  • 2. Disclaimer Regarding User Conduct
  • 1. Users shall strictly abide by the Website Terms of Use, Privacy Policy, Cookie Policy and this statement, as well as relevant laws and regulations of the People's Republic of China and your local region. You shall use the Website and services legally, compliantly and in good faith, and shall not use the Website to engage in any illegal acts, acts infringing others' legitimate rights and interests or disturbing platform order. If any loss to yourself or a third party is caused by your violation of the above agreements or laws, you shall bear full responsibilities independently. We shall not assume any compensation, indemnity or joint liability, and reserve the right to take measures including account ban, product removal and service termination in accordance with relevant rules.

    2. When registering an account, users shall submit true, accurate and complete personal information (including but not limited to name, email, contact information, identity information, etc.), properly keep account login credentials such as username and password, and are strictly prohibited from disclosing or authorizing third parties to use your account. Any losses caused by improper operation, poor account management leading to account theft, information leakage or abnormal transactions shall be borne solely by you, and we shall not be liable therefor. You shall fully compensate for any losses incurred by third parties or the platform due to stolen or misused accounts.

    3. All content posted by users including product information, comments and messages (hereinafter referred to as "User Content") is independently created and released by users. Users hold legitimate rights to such content and bear full legal liabilities. We do not review the authenticity, accuracy, legality or completeness of User Content, nor assume any legal liabilities arising from illegal content, infringement or false promotion. If User Content infringes legitimate rights and interests such as intellectual property rights and personal rights of third parties, the publishing user shall bear full infringement liabilities and fully compensate us for any losses incurred thereby.

    4. Any disputes arising from transactions between users (including but not limited to product quality issues, functional inconsistency, payment disputes and refund conflicts) shall be settled through negotiation between the two transaction parties. We will not intervene, mediate or bear any joint liabilities. If the dispute involves platform rules, we may only provide relevant transaction records for reference without undertaking any adjudication responsibilities.

  • 3. Disclaimer Related to Products
  • 1. All products on the Website are listed, priced and described independently by sellers. Sellers are solely responsible for ensuring product quality, functions, performance and compatibility. We make no commitments or guarantees concerning actual effect, user experience or applicability of any products. Before purchasing, users shall carefully read product descriptions, view demos and prudently confirm whether the product meets personal demands. Trial versions are recommended for prior experience. If you find inconsistency with descriptions, inaccessibility or functional defects after purchase, please communicate and resolve directly with sellers. We assume no liability for product quality guarantee, maintenance or compensation.

    2. Intellectual property rights of all products belong to sellers unless otherwise agreed. Users are only granted the right to use products after purchase. Users are forbidden to copy, disseminate, modify, crack or resell products in any form, and shall not infringe sellers' intellectual property rights. Any losses incurred by sellers or third parties due to violation of the above provisions shall be borne solely by you, and we shall not bear any joint liabilities.

    3. Any abnormal conditions such as product malfunction, operational errors and data loss caused by inherent technical defects, compatibility issues of products, or user equipment configuration, operating system and network environment shall be settled through negotiation between sellers and users. We shall not be liable therefor. We are not responsible for compensation for losses such as device damage and data leakage caused by product use, which shall be borne by the liable party.

    4. The Website only provides product transaction intermediary services and does not review the legality and compliance of products. Sellers shall bear full legal liabilities if products involve illegal content or infringement issues. Sellers shall fully compensate users and us for any resulting losses. We reserve the right to remove illegal products, suspend seller accounts and cooperate with investigations by relevant authorities.

  • 4. Disclaimer on Technology and Services
  • 1. We will endeavor to ensure the normal operation of the Website and related services. However, we shall not be liable for service inaccessibility, service interruption, transaction delay, data loss and other abnormal situations caused by network failures, server maintenance, system upgrades, force majeure events (including but not limited to earthquakes, floods, typhoons, wars, policy adjustments, power outages, etc.) and abnormal third-party services, nor undertake any compensation obligations. All losses arising therefrom shall be borne by users themselves.

    2. This Website uses Cookies and related tracking technologies to optimize user browsing experience. For detailed rules, please refer to our Privacy Policy and Cookie Policy. Refusal to accept Cookies may result in failure of partial website functions, and all inconveniences and losses caused thereby shall be borne by users independently.

    3. We reserve the right to adjust, revise, suspend or terminate part or all services of the Website at any time according to business development needs without prior notice or any compensation liabilities. We will try our best to retain user data after service changes or suspension, but do not guarantee data integrity and security, and shall not be responsible for data loss.

    4. The Website may contain links to third-party websites for user convenience only. We do not review the content, services, security and compliance of third-party websites, nor assume any legal liabilities arising from illegal acts, infringement or abnormal services of third-party platforms. Users shall abide by relevant rules of third-party websites and bear corresponding risks when accessing them.

  • 5. Intellectual Property Disclaimer
  • 1. All content on the Website (including but not limited to texts, pictures, icons, logos, codes, page designs and functional modules), excluding User Content, belongs to us or relevant authorized parties and is protected by copyright, trademark, patent and other relevant laws and regulations. Without our written permission, no entity or individual may copy, disseminate, modify, repost, quote or tamper with such content, otherwise we will pursue legal responsibilities in accordance with the law.

    2. Users confirm that all released User Content does not infringe any third-party intellectual property rights including copyright, trademark right and patent right. You shall bear full responsibilities for any third-party claims caused by content infringement and fully compensate us for all resulting losses.

    3. We respect the intellectual property rights of others. If you believe any content or product on this Website infringes your legitimate intellectual property rights, please contact us promptly via email: [email protected]. We will verify relevant information and take measures such as content removal after receiving valid notifications, and shall not bear any joint infringement liabilities.

  • 6. Other Disclaimer Clauses
  • 1. We shall not be liable for any losses caused by users' operational errors, misunderstanding or incorrect information filling.

    2. We assume no liability for any losses caused by force majeure, third-party faults or users' own faults.

    3. Other disclaimer circumstances not covered herein shall be implemented in accordance with the Website Terms of Use, Privacy Policy, Cookie Policy and relevant laws and regulations.

    4. Any disputes arising between you and us due to the use of the Website and related services shall be settled through friendly negotiation in the first instance. If negotiation fails, all disputes shall be subject to the exclusive jurisdiction of the courts of the Republic of Cyprus.

  • 7. Effective Date and Revision of Statement
  • 1. This statement shall take effect upon release and remain valid until the termination of all services of this Website.

    2. We reserve the right to revise this statement at any time in accordance with business development and updates of relevant laws and regulations. The revised version will be published in a prominent position on the Website and take effect immediately after release. Your continued use of the Website and related services shall be deemed acceptance of the revised statement. Please stop using all services immediately if you disagree with the revised content.

  • Last Updated: May 15, 2026